Frequently Asked Questions

Question 1

What types of cleaning services does Ten Digits Clean offer?

Accepted Answer

Ten Digits Clean provides a range of professional cleaning and facility services including commercial office cleaning, janitorial maintenance, residential home cleaning, move-in and move-out cleaning, post-construction cleanup, property management cleaning, and recurring facility services. Each service is tailored to the specific needs of the property and client.

Question 2

Do you provide both commercial and residential cleaning?

Accepted Answer

Yes. We serve both commercial and residential clients throughout our service area. Whether you manage a commercial office, a retail space, a managed property, or a private residence, we build a service plan around your specific requirements.

Question 3

Can cleaning services be customized to my property?

Accepted Answer

Absolutely. Customization is a core part of how we work. During the consultation and onboarding process, we assess your property, discuss your priorities, and build a service plan that reflects your space, your schedule, and your standards — not a generic template.

Question 4

Do you offer one-time and recurring cleaning services?

Accepted Answer

Yes. We offer both one-time cleaning services and recurring service plans. Whether you need a single deep clean, a move-out service, or ongoing weekly, biweekly, or monthly maintenance, we can accommodate your needs. Service frequency and scheduling details are confirmed during the quotation process.

Question 5

How much do your cleaning services cost?

Accepted Answer

Pricing depends on several factors including the size of the property, the type and scope of cleaning required, the frequency of service, and any specific requests or priorities. Because every property is different, we do not publish a universal fixed price. Instead, each client receives a personalized quote based on their specific situation.

Question 6

Do you provide customized quotes?

Accepted Answer

Yes. Every client receives a customized quote tailored to their property and service needs. We take the time to understand what you need before presenting a proposal, so you know exactly what to expect before any work begins.

Question 7

Are there contracts or minimum service commitments?

Accepted Answer

Contract terms and any minimum service commitments are discussed and confirmed during the quotation and onboarding process. We are transparent about expectations on both sides before any agreement is made.

Question 8

How is payment handled?

Accepted Answer

Payment arrangements are confirmed during the quotation and onboarding process. We discuss payment methods, timing, and any relevant terms with each client before services begin, so there are no surprises.

Question 9

How do I schedule a consultation?

Accepted Answer

You can request a consultation by submitting our online quote request form, calling us directly, or sending us an email. We will follow up promptly to discuss your needs and arrange a time to assess your property.

Question 10

How far in advance should I schedule cleaning?

Accepted Answer

We recommend reaching out as early as possible to ensure availability, especially for recurring service plans or larger commercial properties. For one-time services, lead time requirements vary depending on current scheduling. Contact us and we will let you know what is available.

Question 11

Do you provide cleaning supplies and equipment?

Accepted Answer

Details regarding cleaning supplies and equipment are confirmed during the quotation and onboarding process. We use professional-grade products and modern equipment to deliver consistent, high-quality results.

Question 12

What should I do to prepare for my scheduled cleaning?

Accepted Answer

Preparation guidance is provided during the onboarding process based on your specific property and service type. In general, ensuring access to the property and communicating any special instructions or priorities ahead of time helps us deliver the best possible results.

Question 13

Is Ten Digits Clean insured?

Accepted Answer

Yes. Ten Digits Clean carries active insurance coverage. We are committed to operating professionally and responsibly, and our insurance coverage reflects that commitment to our clients and their properties.

Question 14

Is Ten Digits Clean veteran-owned?

Accepted Answer

Yes. Ten Digits Clean is veteran-owned. Our leadership brings the values of military service — discipline, integrity, dependability, and accountability — to every aspect of how we operate. That foundation shapes our standards, our communication, and our commitment to every client we serve.

Question 15

How does Ten Digits Clean maintain quality standards?

Accepted Answer

We maintain quality through a systematic cleaning approach, detailed checklists, and a quality assurance review process built into every service. Our team is trained to follow consistent procedures and to communicate openly with clients about the work performed. We take personal accountability seriously at every level.

Question 16

What happens if I have a concern about my cleaning service?

Accepted Answer

We take client concerns seriously and address them directly. If something does not meet your expectations, contact us and we will work with you to make it right. Clear, honest communication is a core part of how we operate — we do not pass the buck or make excuses.

Question 17

Which cities do you serve?

Accepted Answer

Our primary service areas are Cedar Hill, DeSoto, and Midlothian in Southern Dallas–Fort Worth, Texas. We also serve surrounding communities in the Southern DFW area. Visit our Service Areas page for more details on each location.

Question 18

Can I request service outside Cedar Hill, DeSoto, and Midlothian?

Accepted Answer

Customers in nearby Southern DFW communities are welcome to contact us to confirm service availability for their location. We are happy to discuss your needs and let you know whether we can accommodate your property. Reach out by phone or through our quote request form.

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